The quality of the picture is important. Make sure to only upload sharp photos where the subject is in focus and all the contours are clearly visible. A modern smartphone does the job!
It's important! The light source should preferably shine straight onto the dog. If the picture is very dark, it is difficult for us to know exactly where to engrave and it will make the final product less detailed, especially on dark dogs.
• Orders can be canceled or modified within 2 hours after being placed
• Processing time: 2-5 business days
• Shipping time: 7-12 business days
• Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.
• International orders: It may take additional days if orders have to go through customs.
• Due to the global impact of COVID-19, the processing time will be a bit delayed than usual.
• We want you to be satisfied with the products you buy from us.
• Full-refund for faulty products, no question asked
• Full-refund if the item is not as described.
• In case of defective or damaged goods, we will send a replacement to you (No any extra fee) within 30 days since your purchase.
• We have 24/7/365 ticket and email support. Please contact us at email@example.com if you need any assistance.